Refund Policy

Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.

Email our After Sales: manager@kavaster.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at manager@kavaster.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


Please do not send your purchase back to us unless we authorize you to do so.
You must contact us first and we will guide you through the steps. An exchange isn’t always possible. If the product isn’t available in stock, you will get a full refund instead.

There are certain situations where no refunds are granted:

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.

You may not request for any refunds if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
  • Your order did not arrive due to exceptional circumstances outside the control of Kavaster London (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of Kavaster.com.
  • *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us an email on manager@kavaster.com. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at manager@kavaster.com

 

Items on sale (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


To return your product, you should mail your product to the address of the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----