Kavaster London FAQ
If you have read through our simple FAQ and still have some questions, you may contact us.
Shipping
Depending on the product you ordered on our Marketplace and the country of origin of the shipping, generally a product order takes between 3 to 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via ePacket and International Orders will be shipped depending on the fulfillment center the product is from. When the product shipping information mentions any specific courrier service, we will provide a tracking number for that courrier service (DHL, FedEx, UPS or other courrier services) which will be emailed to you automatically as soon as it is made available.
Average transit times to the United States via ePacket: 5 - 20 Business days.
Average transit times to other countries via ePacket: 17 - 45 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.
Alternatively, notify us immediately by filling the form on this page with mention of your Order ID and the email addressed entered for the purchase within 24 hours.
Order Cancellation
You are able to cancel your order with no penalty only if you cancel your order within 24 hours after creating it for the cancellation to be applied.
Returns
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
1. Your order number.
2. A picture of the damaged product.
3. The email addressed inserted for the purchase.
Once received, we'll be happy to send out another free of charge.
My question was not answered
If we still haven't managed to answer your question please feel free to contact us and we will attend to your inquiry. Your happiness is our success.
Refunds will be handled through email if necessary once you have sent us your return request as specified above.
You may read our refund policy here.
Please click here for our privacy policy.
